FAQ – Questions about designing the photo book, ordering and a lot more…
How do I order my photo book?
After you have finished designing your album, start the order procedure for one or more copies directly from the albumfactory Online Designer.
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Your order, together with the print data of your photo book, will be transferred over the Internet to albumfactory.
Back to TopWhich methods of payment are available?
You pay by using your credit card entering the card number and holder. Our Payment Provider WorldPay does not accept debit cards.
Back to TopHow long will it take to deliver my photo book and how is the shipment made?
The production of your photo book will be started as quickly as possible as soon as the order and print data are correctly transferred and required payment has been received or if your imminent payment is confirmed. On average, the securely packed photo book will be transferred to the parcel service eight working days thereafter. They then deliver without delay.
Depending on work load and due to optimized production sequences it might, in some cases, take longer. If you definitely have to receive the photo book by a specific date (e.g. as a birthday present) please plan 2-3 weeks between placing and receiving your order. Usually we are quicker; however this provisional measure will possibly save you the disappointment of receiving the photo book too late.
How will I be informed about further progress after ordering?
Directly after receiving your order and your print data, an acknowledgement of receipt will be returned by e-mail. An additional e-mail will inform you of confirmation of payment. You will be informed by a third e-mail when the goods have been transferred to dispatch.
Back to TopCan I order additional copies of my photo book?
Yes, at any time – if you have saved your project what the system will remind you to do. You just simply call again the Online Designer with the adequate product type (size etc.), choose the stored project, and launch the ordering process as usual.
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